FAQs
NI: 0800 328 7899 ROI: 1800 444 447
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Q. How does the Morgan Fuel Card work?
A.The Morgan Fuels card allows companies with small or large fleets, to take control of their fuel usage, allowing their drivers to purchase fuel from over 6,000 sites across Ireland, UK and Europe. Our fuel card lets you see real time reports on your fuel usage and our customers are able to set fuel purchase limits on each card to control their fuel costs.
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Q. How can fuel cards help my business?
A.There are many ways fuel cards can help your business by lowering fuel costs and assisting you in controlling and tracking a key cost of your business. Fuel cards offer additional security to your business, with less internal administration, focused management reports and a dedicated account manager who will deal with any queries you may have.
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Q. Can I view transactions on my account?
A.Yes, you can see your driver’s transactions daily and weekly with access to your transaction reports via our online management tool.
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Q. How do I order new fuel cards, or more fuel cards?
A.You can order additional fuel cards via the online account management tool, through your account manager or you can call our card team on 028 3084 8365.
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Q. How do I apply for a fuel card account?
A.You can apply for fuel cards through our online application or call our office on 028 3084 8365 and one of our sale advisors will be happy to explain the process in detail and start the application process with you.
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Q. What can I purchase on a fuel card?
A.You can set each of your cards to purchase a number of products, whether it be Diesel only, Diesel, Gas & Lubes, Petrol only or All fuels (which would include AdBlue).
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Q. Is the card linked to a driver or a vehicle?
A.Your cards can be allocated either to a driver or to a vehicle but you cannot allocate to both.
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Q. How do I put my cards on stop?
A.You can stop your cards via the Online Management Tool or you can call our office on.
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Q. How do I get a copy of my invoice?
A.You can request a copy invoice via the Online Account Management tool or by calling your Account Manager or Card team on 028 3084 8365 or emailing [email protected]
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Q. I’ve forgotten or blocked my pin can I get a new one?
A.You can request a PIN reminder by calling your account manager or the Card team on 028 3084 8365 or emailing [email protected]. However we cannot give out pin numbers over the phone and these numbers will be sent to you by letter/e-mail to contact on your account.
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Q. Where can I use my card?
A.We have in excess of 6,000+ sites across Europe where you can use your fuel card. These sites are a mixture of well-known branded forecourts, popular truck stops and motorway sites. You can find the sites best suited to your location or your journey by using our Site Locator or downloading our Site Locator app to your mobile.
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Q. I have moved address – how can I change this on my account?
A.You can do this by calling your Account Manager. To change your address on the system we will need an updated front page of an application completed and emailed to our credit control team contact 028 3084 8365 or email [email protected]
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Q. How does my credit limit work?
A.Your Fuel Card account credit limit works the same as any other credit agreement. When applying for an account, you request a credit limit which is for the entire account. You can then limit each card to a monetary amount within the credit limit. You will also need to stick to the predetermined and agreed payment terms, otherwise you may be charged a late payment fee. This credit limit can also be reviewed and can be increased accordingly via your account manager.
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Q. Are there any minimum requirements to apply for a fuel card account?
A.Yes. To qualify for a commercial fuel card account there would be a requirement to have a minimum monthly spend of £1,000 for UK and or 3 cards ordered.
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Q. How do I know if I have obtained my requested credit limit?
A.Once your application has been accepted, you will be notified by letter detailing credit limit and terms set for an account and also by a phone call from your new account manager, and they will take you through the management of your account.
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Q. Once my account has been accepted, how long will it be before I receive my cards?
A.Once your account has been accepted, your new fuel cards will be issued within 3-5 working days.
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Q. Once I receive my cards, can I start using them or do I need to activate them?
A.Once you receive your cards, you can begin using them immediately.
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Q. Who can amend and place restrictions on the account and why?
A.At Morgan Fuels, we can place restrictions on your account with regards to excess usage, however, we will never do so without discussing it with our customer. The customer can also place restrictions on the account by calling their account manager.
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Q. What price do I pay for my fuel?
A.All our customers are quoted a price every Friday for the following week. This is the price you will pay for the coming week.
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Q. Are there any set up fees for opening a fuel card account?
A.When you register a new fuel card with us, you will be charged £14.95 + VAT when opening your fuel card account. We have transaction costs to provide backup cards for scheduled payments ie Y. For direct debit or bounced checks. For the latest list of transaction fees, you can contact the card team at [email protected]. You can also discuss any of these fees with your account manager.
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Q. How often will I be invoiced and how is payment taken?
A.This will all depend on your account but normally invoices will be issued on a weekly basis. Payments will be collected via direct debit if set up for your account as per the pre-agreed credit terms.
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Q. What happens if I reach my credit limit?
A.You can call our credit control team and they will normally require an interim payment to allow transactions to continue on your account.
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Q. What happens if my card is declined?
A.If your card is declined at the payment terminal, this could be due to a number of reasons. Please contact our office to discuss this matter.
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Q. How do I order additional cards?
A.You can order additional cards via the Online Management tool, or by ringing your account manager.
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Q. How do I cancel my card?
A.You can cancel your card via the Online Management tool or by ringing your account manager or the Card team on 028 3084 8365 or emailing [email protected].
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Q. What do I do if my card is lost or stolen?
A.For your own security and to fulfill the terms of your account please notify us immediately of a lost or stolen card via e-mail to [email protected] or telephoning your account manager or Card team on 028 3084 8365. It may take up to 72 hours for your card to be stopped throughout the network.
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Q. My credit limit is not sufficient for my business needs, can I increase this?
A.You can request to have your credit limits increased, subject to credit checks. We will let you know whether you have been successful.
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Q. I’ve blocked my pin after 3 incorrect attempts – can I reset it?
A.Your PIN card will automatically unlock after 24 hours. You can also ring and get a PIN reminder sent out via post.
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Q. I’ve forgotten my pin, what do I do?
A.You can ring your account manager and request a PIN reminder.
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Q. I have received my PIN number but not my cards, when will my cards arrive?
A.We send your PIN and Cards separately for security reasons. You should receive both on the same day, if not, they should be with you the next day.
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Q. I have received my cards but not the PIN numbers, when will they arrive?
A.We send your PIN and Cards separately for security reasons. You should receive both on the same day, if not, they should be with you the next day.
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Q. Can I change the PIN code of my fuel card?
A.No, we do not offer this on our cards for security reasons.
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Q. Can I amend my account details?
A.Yes, either ring in or you can do online via our management tool which would need to have already been set up. You should have sent in your username/password on company headed paper so that we can set up your online account details and login information.
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Q. What is “Manage my Account”?
A.Our “Manage my Account” feature is available for you to keep track of all transactions made on the account by each card.
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